TMB Classes – ONE WEEK CANCELLATION POLICY
No refunds, transfers, gift cards or credits will be issued for cancellations within seven calendar days of the class date. We cannot provide refunds, transfers, or makeup sessions for classes missed because of illness, job loss, personal emergencies or events beyond our control.
When you register for a class or order a cake, you reserve a slot that determines how much food we buy, how many work stations we set up and the total number of students, which determines whether the class will be held.
To cancel, you must notify us by phone/and or email, at least seven (7) calendar days before the class is held. You can send another person in your place or transfer to another class (based upon availability). Or we will issue a TMB gift card redeemable for another class. This option is available only if you cancel more than seven days before the scheduled class date.
We will be happy to send you the recipes for the class if you are unable to attend for any reason. Please email us for this information.
TMB Cakes Orders – ONE WEEK CANCELLATION POLICY
No refunds, transfers, gift cards or credits will be issued for cancellations within seven (7) calendar days of the pickup date. We cannot provide refunds for consumable goods because of illness, job loss, personal emergencies, or events beyond our control due to the fact that when you order a cake, supplies are purchased and labor is alloted.
To cancel, you must notify us by phone/and or email, at least seven (7) calendar days before your order is to be picked up or delivered.
Shipping Policies:
We do not ship or mail any of our products. Pick-up is at our location in West Chester(319 W Gay Street) or we can deliver within the Philadelphia area only for an agreed upon upgrade cost.
Weather Policies:
No refund, gift cards or credits will be given In lieu of any predicted Act of God(snowstorm, flooding, hurricane, etc) if notice of cancellation is not given within 3 days of the scheduled pickup/delivery of your cake or desserts.
